5 FAQs found
1. Account registration and login
2. Course purchase and enrolment
3. Accessing course content and certifications
4. Cancelling or adjusting your enrolment
5. For Peter Mac staff and VCCC Alliance Partners

1. Account registration and login

You can register at multiple points on our website by selecting the “login” button and then registering for an account. Registration takes less than 5 minutes and is completely free.  

Please contact us at LearningHubSupport@petermac.org if you are struggling to log in. 

Two factor authentication is a method of strengthening security to a site by adding an additional security layer during the login process.  

To sign into the Learning Hub @ Peter Mac, users must: 

  1. Enter their email and password 

  2. Obtain an authentication “token” from their email or pre-installed Authenticator app and enter the token details during login 

Until you install the Authenticator app to your device and link it to your Learning Hub account, you can have a code emailed to you so you can log in complete the setup. This can only be done a limited number of times, so please set up your Authenticator app as soon as possible.  

To complete your Authenticator app setup: 

  • Go to the Apple Store (iOs) or the Google Play Store (Android) on your phone and install the “Google Authenticator” app.

  • After installing the app, open your Learning Hub user profile (while logged in) and use your phone to scan the QR code in your User Details section. Scanning this will link your Learning Hub account with your Authenticator app.  

  • Now that you have linked your account with your app, you can open your app each time you log in to the Learning Hub and obtain your authenticator token which you can enter during login.  

For more information, please view this instructional page on two factor authentication setupIf you are still having trouble, please contact LearningHubSupport@petermac.org for support.  

Your account will remain active on our system unless you contact us at LearningHubSupport@petermac.org and request for your account to be suspended/deleted. You can revisit and login to the site as required. 

Please note, however, that while your account will remain active, your access to courses you have purchased may expire after a set period of time. If your course has an expiry, this information will be provided in the course description included on your course page.  

2. Course purchase and enrolment

We offer both online and face-to-face courses for people working in the health and research sectors.  

We provide many different learning opportunities at Peter Mac. View our course catalogue to explore our current educational offerings.

To enrol into a course, navigate to the menu “Explore Courses” and locate the course you wish to enrol in. Click on the course tile to view a description and select the appropriate course dates (if applicable), then click the “add to cart” button. Once you have added the course to your cart, scroll to the top of the page to view your shopping basket. Click “buy and enrol” to purchase and enrol in your course. If you have not registered or logged in to the website, you will be directed to do so during the check-out and enrolment process.  

Once you have purchased and enrolled in your course, you will have immediate access to the online course page via your “My Learning” dashboard. 

After you have added a course to your cart and selected “buy and enrol”, you will be prompted to register/login to the website (if you haven’t already done so) and pay for your course.  

All payments are securely processed via SecurePay. We accept payment via Visa or Mastercard credit and debit cards. 

After your payment has been processed by SecurePay, your tax invoice will be emailed to you.  

The Learning Hub @ Peter Mac online payment system does not currently support payment processing and enrolment by organisations on behalf of their staff. However, the Learning Hub team is happy to work with organisations to manually process payments for organisations via invoice.  

Please contact LearningHubSupport@petermac.org to discuss this option. 

3. Accessing course content and certifications

We strongly recommend you use Google Chrome, Mozilla Firefox or Safari when accessing your course for optimal viewing and to prevent display issues. 

We do not recommend using Internet Explorer as it can lead to viewing issues for some learning materials included in our courses.  

Learning modules available on the Learning Hub @ Peter Mac should be compatible with most major browsers and devices, however, we do not recommend using Internet Explorer as it can lead to viewing issues. 

We strongly recommend you use Google Chrome, Mozilla Firefox or Safari when accessing your course for optimal viewing and to prevent display issues. If you are using Internet Explorer, please swap to one of these alternative browsers. 

You should also ensure you have a strong internet connection prior to accessing your learning modules. 

To see if your device, browser and internet connection are compatible with our system, please view our browser compatibility checker. 

Our website and elearning content is generally compatible with most modern mobile devices. To check if your mobile phone is compatible for use with our website, use your phone to access our browser compatibility checker

You will have access to course content for a set duration after purchase. This is typically one year, however this may differ for longer courses. Enrolment duration will be noted in the description on your course page. 

Course enrolments expire as we regularly update and review our materials due to the rapidly evolving nature of healthcare and health science. We endeavour to provide accurate and up-to-date training to all learners, and consequently archive course materials and enrolments periodically during updates.   

Certificates are included as part of the cost of the course. Upon completion of all required course components, you will be able to access your course page, click the “certificate of completion” link and access your certificate. When you do this, your certificate will be sent to you via email.  

If you have any issues obtaining a copy of your certificate, please email us at: learninghubsupport@petermac.org  

4. Cancelling or adjusting your enrolment

If a learning session is cancelled you will be given the option to re-schedule or request a refund. Please refer to our refund policy for further information or contact us if you have any questions.

For course or session cancellations or rescheduling, please contact us at LearningHubSupport@petermac.org. 

If seeking a full cancellation and refund, you may also wish to refer to our refund policy prior to contacting us.  

Peter Mac strives to provide high-quality and engaging learning experiences for all customers. Your satisfaction is important to us. 

If you are not happy with a course you have purchased, please contact us at LearningHubSupport@petermac.org and provide details of your experience. We will work with you to find a suitable solution.  

If you wish to dispute an assessment result or the outcome of a complaint, please contact us in writing at LearningHubSupport@petermac.org and provide details of why you are lodging a dispute.  

We will review the information you have provided and consult with the appropriate educators or course facilitators to determine the outcome of your dispute.  

Please note that disputes must be made within 30 days of course completion.  

5. For Peter Mac staff and VCCC Alliance Partners

Current Peter Mac staff members do not need to register for an account in order to purchase a course. You may purchase a course using staff LMS account which is automatically generated on your first day of employment at Peter Mac.  

If you are a new starter at Peter Mac and wish to self-register for an account prior to your first day, please use the New Peter Mac Staff Registration Form. New starters can use their self-registered account to access their mandatory training prior to their first day of employment, and may also use this account to purchase courses.  On your first day of employment at Peter Mac, your self-registered account will transfer over to your Peter Mac staff account and can then be accessed using your IT login details.  

Peter Mac aims to build a highly capable workforce by training and upskilling our staff and cultivating a culture of lifelong learning in the workplace.  

As such, the vast majority of educational offerings on the Learning Hub are free to staff. When accessing the course catalogue via the “explore courses” menu, staff can identify free courses which they may access and complete by looking for greyscaled course icons with a pink “PMCC Internal Training” tag.  

Paid courses in the course catalogue will have a full colour course icon. These can be purchased by PMCC staff at a discounted price. Your discount will automatically be applied during the checkout process when you make your purchase using your PMCC Learning Hub account.  

Peter Mac is proud to support our fellow VCCC Alliance members by offer training discounts to staff of the following member organisations: 

  • Royal Melbourne Hospital (Melbourne Health) 

  • University of Melbourne (UoM) 

  • The Royal Women’s Hospital 

  • Walter and Eliza Hall Institute (WEHI) 

  • The Royal Children’s Hospital  

  • Western Health 

  • St. Vincent’s Hospital Melbourne & St. Vincent’s Institute 

  • Austin Health & Olivia Newton-John Cancer Research Institute (ONJCRI) 

  • Murdoch Children’s Research Institute (MCRI) 

f you are an employee of a VCCC Alliance organisation, please ensure you do the following when registering for an account with us: 

  • Register for an account using your VCCC Alliance organisation’s workplace email  

  • Select the relevant VCCC Alliance organisation from the “Employer” drop-down box of your account registration form 

After you have met the above requirements when registering for an account, your discount will automatically be applied during the checkout process.